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Reliable Medical Transport Driver
Reliable Medical Transport Van
Reliable Medical Transport Driver
Man in a Wheelchair


Reliable Medical Transport is committed to providing exceptional transportation services to those with mobility issues.

Reliable Medical Transport is a non-emergency medical transportation provider serving West Michigan. We provide professional door-to-door transportation anywhere originating from Kent County.

From pick-up to drop-off, we ensure our clients arrive on-time at their destination and return safely. We provide quality ambulatory and wheelchair accessible van services to: 

  • individuals who can walk and get in and out of a vehicle independently

  • clients using wheelchairs

  • clients with disabilities

  • insured clients

  • private pay clients

We care for our clientele as if they were our own family members. 

We utilize state-of-the-art dispatching software that allows us to seamlessly manage trips, optimize our routes, and monitor our drivers in real-time. Our drivers are equipped with two-way communication devices, providing constant contact with dispatch personnel.


Our system allows us to provide virtually any type of data you may require for tracking or billing purposes.


Each driver undergoes an unlimited background and Motor Vehicle Record (MVR) driving record check, as well as, drug testing. All drivers complete:

  • DOT Defensive Driving Training

  • CPR Certification

  • First Aid Certification

  • Mental Health First Aid Training

  • HIPAA Compliance Training

  • Assisting Persons with Disabilities Training

  • Emergency Situation Procedures Training

  • Bloodborne Pathogens Training

  • Fraud, Waste, and Abuse Training

About Us


Ambulatory Transportation and Wheelchair Accessible Van Transportation for
Non-Emergency Medical Appointments and Non-Medical Events
Ambulatory Transportation Services

Reliable Medical Transport offers ambulatory transportation services to able-bodied individuals requiring assistance to non-emergency medical appointments as well as non-medical events. Contact us to learn more about ambulatory transportation services, or request a ride

Wheelchair Transportation Services

Reliable Medical Transport offers non-emergency wheelchair accessible transportation to individuals that require the use of a wheelchair to get to and from medical appointments and non-medical events.  Contact us to learn more about wheelchair transportation services, or request a ride.

Our Services
Non-Emergency Medical Transportation

  • Doctors Appointments

  • Physical Therapy

  • Treatment Centers

  • Radiation Treatments

  • Chemotherapy

  • Outpatient Surgery

  • Prescription Drug Pick-up

  • Post-Surgery Appointments

  • Dental Appointments

  • Optometrist Visits

  • Hospital Checkout

  • Emergency Room Pick-up

  • Many other related appointments

Non-Medical Events

  • ​Sporting Events

  • In-State Trips from Kent County

  • Airports & Bus Stations

  • Family Activities

  • Shopping Trips

  • Movies & Entertainment

  • Adult Day Care

  • Weddings & Receptions


Years in Business


Monthly Transports


Richard Flowers, Owner, Reliable Medical Transport
Richard Flowers


Pamela Henry, office manager, Reliable Medical Transport
Pamela Henry

Office Manager

Latosha Gibbs, dispatcher, Reliable Medical Transport
Latosha Gibbs


Our Team




Beacon Hills

Bishop Hills Elder Care

Breton Rehab

Case Manager

Dean Transportation

Disability Advocates of Kent County

Health Bridge

Heather Hills

Holland Homes


MTI Worker’s Comp

Pilgrim’s Manor

Porter Hills


St. Ann’s Home

Traveler’s Insurance

Worker’s Comp


Blue Cross Comp
Meridian Health Care

Molina Healthcare of Michigan


Priority Health

Secure Transportation
United Healthcare Community Plan of Michigan

Happy Clients
Non-Medical Services


Our Address

20 Stevens SW

Grand Rapids, MI 49507

Tel: 616.635.2981 // Fax: 616.805.4875


Transport Hours

Monday – Friday  6AM – 6PM

Saturday    9AM – 2PM

After hours by appointment only

Office Hours

Monday – Friday  9AM – 5PM

Request a Ride Online


Contact Us
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