FAQS
No limitations on geography, except pickups must originate in Kent County.
Our vans run 6am to 6pm Monday - Friday and 9am - 2pm on Saturday. Any scheduled appointment after 6pm needs a 24 – 48 hour request. If you have an afterhours need, someone will be available to return your call.
Office hours are 9am - 5pm Monday - Friday.
Request a ride anytime online.
Each driver undergoes an unlimited background and Motor Vehicle Record (MVR) driving record check, as well as, drug testing. All drivers complete:
DOT Defensive Driving Training
CPR Certification
First Aid Certification
Mental Health First Aid Training
HIPAA Compliance Training
Assisting Persons with Disabilities Training
Emergency Situation Procedures Training
Bloodborne Pathogens Training
Fraud, Waste, and Abuse Training
We also require sensitivity training to handle the needs of patients during the transport.
Our services are used by Medicaid brokers, private citizens, hospitals, doctors, insurance companies, nursing or group homes, assisted living facilities, and many others.
We assist clients from time of pick-up to drop-off, and make sure they arrive to their final destination safely and on time.
Our uniformed employees are trained and disciplined in the proper handling of our clientele. They are safe, kind, responsible, and trustworthy individuals who are thoroughly background checked. We take great pride in selecting employees who are dedicated to their work.
The Reliable 1O-Point Process
Utilize a Driver Screening Program
Drivers are thoroughly Trained
Fully lnsured
Vehicles are Serviced Regularly
Vehicles are Equipped with First Aid Kits
Vehicles are Cleaned Daily
Vehicles are Climate Controlled
Drivers are Directly Connected with Dispatch
Vehicles are Regularly lnspected by M-DOT
Vehicles are Equipped with GPS
Our pricing is dependent on the distance traveled and needs of the patient. Reliable is very competitive with pricing. Please call 616-635-2981, option 1 for rates.
Yes, Reliable Medical Transport offers ambulatory transportation for individuals that cannot drive themselves but can walk to a vehicle and get in and out of the vehicle. Our transportation vehicles accomodate walkers, canes, and other mobility assistance devices.
Of course, you can ride along. We encourage a family member or aide to ride with patients to give them a sense of security. We will need advanced notice if more than one rider will need to travel with the client.
No, our vans are equipped with a spare wheelchair that can be used to transport clients at no additional cost.
We are here to serve you. If you are more comfortable with a specific gender, Reliable Medical Transport will do its best to accommodate you.
Please contact your insurance provider. We do accept cash, debit, and credit cards for your convenience. A receipt will be provided to you that you can submit for insurance reimbursement.
We ask that you give us 24 to 48 hours of notice, but same day service is available when the schedule permits.
If your residence has stairs please call our office with a description and the number of stairs. Our trained staff will make an assessment and advise you of our ability to handle your particular situation. Additional charges may apply.
No! Our transportation companions will come into your residence or into your room at your apartment, nursing home, or hospital and assist you to our vehicle. We will then escort you or your loved one into their appointment and make sure they are checked in at the destination. A return trip will be scheduled for you so that you will not have an extended wait time for your return trip.
We do offer regulated oxygen as a backup for our facility caregivers. The facility caregivers must fax Reliable Medical Transport a script from the client's doctor at 616-805-4875 .
If your chair has a holder for oxygen and you or your facility will be providing the tank, yes, we will transport you. Our drivers are trained to notify caregivers or facility staff if a client that is being sent out does not have a full tank.
We accept cash, debit, MasterCard, and Visa. Medicaid and Medicare recipients please contact your insurance company directly to request transportation. Customers can request a receipt to submit to your insurance company for reimbursement.
The Michigan Department of Motor Vehicles requires that all Wheelchair van companies have a DMV inspection of each vehicle annually, and sets minimum requirements for insurance and meets all of the required guidelines for insurance and safety equipment.
Our vehicles accomodate wheelchairs with a width up to 34 inches from wheel to wheel and up to 600 pounds total with equipment.
Ambulatory transportation services are designed for individuals who can walk or transfer safely to a passenger vehicle.
Non-Emergency Wheelchair transportation service is transportation for individuals requiring wheelchair accessibility and safety arrangements.
Yes. We have have a zero tolerance alcohol and drugs policy for employees and contractors. View our policy.