Question 1

What is your service area?

Accepted Answer

No limitations on geography, except pickups must originate in Kent County.

Question 2

What are your hours of operation?

Accepted Answer

Our vans run 6am to 6pm Monday - Friday and 9am - 2pm on Saturday. Any scheduled appointment after 6pm needs a 24 – 48 hour request. If you have an afterhours need, someone will be available to return your call.
 
Office hours are 9am - 5pm Monday - Friday.
 
Request a ride (javascript:void(0))anytime online.

Question 3

What certifications does your team have?

Accepted Answer

Each driver undergoes an unlimited background and Motor Vehicle Record (MVR) driving record check, as well as, drug testing. All drivers complete:
1. DOT Defensive Driving Training
2. CPR Certification
3. First Aid Certification
4. Mental Health First Aid Training
5. HIPAA Compliance Training
6. Assisting Persons with Disabilities Training
7. Emergency Situation Procedures Training
8. Bloodborne Pathogens Training
9. Fraud, Waste, and Abuse Training
We also require sensitivity training to handle the needs of patients during the transport.

Question 4

Why choose Reliable Medical Transport?

Accepted Answer

Our services are used by Medicaid brokers, private citizens, hospitals, doctors, insurance companies, nursing or group homes, assisted living facilities, and many others.

We assist clients from time of pick-up to drop-off, and make sure they arrive to their final destination safely and on time.

Our uniformed employees are trained and disciplined in the proper handling of our clientele. They are safe, kind, responsible, and trustworthy individuals who are thoroughly background checked. We take great pride in selecting employees who are dedicated to their work.
 
The Reliable 1O-Point Process
1. Utilize a Driver Screening Program
2. Drivers are thoroughly Trained
3. Fully lnsured
4. Vehicles are Serviced Regularly
5. Vehicles are Equipped with First Aid Kits
6. Vehicles are Cleaned Daily
7. Vehicles are Climate Controlled
8. Drivers are Directly Connected with Dispatch
9. Vehicles are Regularly lnspected by M-DOT
10. Vehicles are Equipped with GPS

Question 5

How much does your service cost?

Accepted Answer

Our pricing is dependent on the distance traveled and needs of the patient. Reliable is very competitive with pricing. Please call 616-635-2981, option 1 for rates.

Question 6

I am not in a wheelchair, can I still use your services?"

Accepted Answer

Yes, Reliable Medical Transport offers ambulatory transportation for individuals that cannot drive themselves but can walk to a vehicle and get in and out of the vehicle. Our transportation vehicles accomodate walkers, canes, and other mobility assistance devices.

Question 7

Can I ride along with the patient?

Accepted Answer

Of course, you can ride along. We encourage a family member or aide to ride with patients to give them a sense of security. We will need advanced notice if more than one rider will need to travel with the client.

Question 8

Do I need to provide my own wheelchair for my transport?

Accepted Answer

No, our vans are equipped with a spare wheelchair that can be used to transport clients at no additional cost.

Question 9

Can I request a female/male driver?

Accepted Answer

We are here to serve you. If you are more comfortable with a specific gender, Reliable Medical Transport will do its best to accommodate you.

Question 10

Do you accept insurance or Medicaid/Medicare?

Accepted Answer

Please contact your insurance provider. We do accept cash, debit, and credit cards for your convenience. A receipt will be provided to you that you can submit for insurance reimbursement.

Question 11

How much notice do I need to give for transportation?

Accepted Answer

We ask that you give us 24 to 48 hours of notice, but same day service is available when the schedule permits.

Question 12

My house has stairs, will you still be able to transport me? "

Accepted Answer

If your residence has stairs please call our office with a description and the number of stairs. Our trained staff will make an assessment and advise you of our ability to handle your particular situation. Additional charges may apply.

Question 13

Do I need to wait at the curb for you to pick me up?

Accepted Answer

No! Our transportation companions will come into your residence or into your room at your apartment, nursing home, or hospital and assist you to our vehicle. We will then escort you or your loved one into their appointment and make sure they are checked in at the destination. A return trip will be scheduled for you so that you will not have an extended wait time for your return trip.

Question 14

I need oxygen for my transport. Can you provide oxygen for the trip?

Accepted Answer

We do offer regulated oxygen as a backup for our facility caregivers. The facility caregivers must fax Reliable Medical Transport a script from the client's doctor at 616-805-4875 .
 
If your chair has a holder for oxygen and you or your facility will be providing the tank, yes, we will transport you. Our drivers are trained to notify caregivers or facility staff if a client that is being sent out does not have a full tank.

Question 15

What methods of payment do you accept?

Accepted Answer

We accept cash, debit, MasterCard, and Visa. Medicaid and Medicare recipients please contact your insurance company directly to request transportation. Customers can request a receipt to submit to your insurance company for reimbursement.

Question 16

Is Reliable Medical Transportation licensed and insured?

Accepted Answer

The Michigan Department of Motor Vehicles requires that all Wheelchair van companies have a DMV inspection of each vehicle annually, and sets minimum requirements for insurance and meets all of the required guidelines for insurance and safety equipment.

Question 17

If I am in an extra-large chair will you be able to transport me?

Accepted Answer

Our vehicles accomodate wheelchairs with a width up to 34 inches from wheel to wheel and up to 600 pounds total with equipment.

Question 18

What is Ambulatory Transportation Service?

Accepted Answer

Ambulatory transportation services are designed for individuals who can walk or transfer safely to a passenger vehicle.

Question 19

What is Non-Emergency Wheelchair Transportation Service?

Accepted Answer

Non-Emergency Wheelchair transportation service is transportation for individuals requiring wheelchair accessibility and safety arrangements.

Question 20

Do you have a drug free workplace policy?

Accepted Answer

Yes. We have have a zero tolerance alcohol and drugs policy for employees and contractors.  View our policy.(javascript:void(0))

FAQS